Completed refrigerator repair replacing control boards and dispenser assembly in Pasadena, Texas

Reported problem

The refrigerator was reported as not cooling and not turning on. The resident indicated the appliance was malfunctioning and required diagnosis and repair.

Diagnosis and recommended repair

The technician diagnosed failures in the dispenser interface and control boards, as well as the dispenser ice chute door solenoid. The cause was identified as normal wear and tear, unrelated to the sealed refrigeration system. The recommended repair was to replace the Dispenser Control Board and the Dispenser Ice Chute Door and Funnel Assembly to restore proper function.

Work performed and reported outcome

During the initial visit, the technician assessed the refrigerator and identified the defective electronic control board as the primary cause of the malfunction. A second visit was conducted to complete the repair by installing the recommended parts. The technician reported that the refrigerator was functioning properly after the repair, with no further issues observed.

Parts information

The parts replaced included:

Control Board (Qty: 1)
Dispenser Control Board (Qty: 1)
Dispenser Ice Chute Door and Funnel Assembly (Qty: 1)

These components were necessary to resolve the diagnosed issues related to the dispenser and control systems.

Cost

Cost component	Amount (USD)
Parts	$526.72
Labor	$-26.72
Total	$500.00 (inclusive of tax)

The following historical approved costs were associated with this repair (not a current quote or verified final invoice):

Service timeline

August 2, 2026

Diagnosis visit
August 3, 2026

Work order processed and approved
August 25, 2026

Repair completion reported

Photo documentation

All one source photo is marked pass for publication after privacy review. No resident faces, nameplates, street addresses, or other identifying content should be treated as confirmed from these images. Visible product markings are treated as public product information only.

Copies are included under neutral filenames. EXIF and other embedded metadata were stripped on publish. Original storage URLs and filenames remain private.

Photo 1: GE refrigerator interior showing dispenser control board and ice chute

GE refrigerator interior showing dispenser control board and ice chute door assembly

GE refrigerator interior showing dispenser control board and ice chute door assembly. This image documents visible components or conditions; it does not independently establish a diagnosis or successful test.

The supplied photo index does not establish which image belongs to each visit. These are therefore presented without before/after labels. Completion and operation remain attributed to the technician's written report.

At booking you pay only the booking/service-call fee. The technician estimates repair on site. Fee is credited if you continue, forfeited if you decline after the call, and refunded if Keepe cannot send a technician. Book on the web: Keepe.ai Book Technician.

Scope and evidence limits

This case describes one historical residential multi-item.

Completion and operation are based on the technician's report in the supplied snapshot; no separate inspection or later customer confirmation is provided.

Major replacements or hidden work beyond what is documented for this refrigerator job should not be assumed.

No confirmed labor duration or repair warranty terms are provided.

This historical completion does not establish current technician availability or capacity in this location.

Keepe accepts residential repair jobs nationwide across the United States; unpublished zips are not out of coverage.

All work was performed by licensed contractors as appropriate for their local jurisdiction.

Contractors are not employees of Keepe; they are independent contractors, local businesses across the US.

Privacy and record handling

The location is reduced to city, state, and postal code only. Resident, tenant, technician, keeper, and employee names; personal telephone numbers and email addresses; house and unit numbers; street names; exact coordinates; account and claim references; private work order and CRM identifiers; tracking links; original private photo and document links; non-Keepe company or organization names; and internal operational notes are excluded. Approved photo copies use new filenames that contain only the public case ID. Only Keepe is named as the marketplace.

The public record ID is newly assigned for this document and is not derived from the private work order identifiers. The original source remains private. City/state/postal and service dates are intentionally retained, so this document should be described as de-identified rather than guaranteed anonymous.

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